Last updated March 21, 2026

1. Information We Collect

We collect information you provide directly to us when you request a service through our agent. This includes:

• Contact Information: Name, email address, and mobile phone number.
• Service Details: Information regarding your specific service request (e.g., type of repair, location, and timing).
• Communication History: Transcripts of your interactions with our AI service agent.

2. How We Use Your Information

We use your information strictly to provide the services you request, including:

• Facilitating communication between you and service professionals.
• Sending automated SMS updates, confirmations, and scheduling reminders via our AI agent.
• Improving the accuracy and helpfulness of our AI dispatching logic.

3. SMS and Mobile Data Protection

SnapService is committed to protecting your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing of Information

We only share your information with the specific service professionals assigned to your request to ensure your job is completed. We do not sell, rent, or lease our customer lists to third parties.

5. Your Choices & Opt-Out

• SMS: You may opt-out of receiving text messages at any time by replying STOP to any message.
• Data Access: You may request a copy of the data we have collected or request its deletion by contacting us at [email protected].

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure.